The 5 Biggest Financial Services Tech Trends in 2023

Digant R. Patel

June 13, 2023

Financial Services

The financial services industry is continuously evolving, driven by advancements in technology. In 2022, several key trends are expected to reshape the financial services landscape, offering new opportunities and challenges for businesses and consumers. From adopting blockchain technology to the rise of digital currencies, this article highlights the five most significant financial services tech trends to watch out for in 2022.

1. Blockchain and Distributed Ledger Technology (DLT)

Blockchain technology has gained significant attention over the past few years, and its impact on the financial services industry is expected to intensify in 2022. Blockchaining, a decentralized and immutable ledger, allows for secure and transparent transactions, eliminating the need for intermediaries. Financial institutions are increasingly exploring blockchain applications to streamline processes, enhance security, and reduce costs. Whether smart contracts, supply chain management, or digital identity verification, blockchain and DLT can revolutionize financial services.

2. Digital Currencies and Central Banks Digital Currencies (CBDCs)

The rise of cryptocurrencies, led by Bitcoin, has disrupted the financial world, and in 2022, this trend is set to accelerate. More businesses are accepting cryptocurrencies as a form of payment, and traditional financial institutions are exploring ways to integrate digital currencies into their operations. Central banks worldwide are also actively researching and developing Central Bank Digital Currencies (CBDCs) as a digital equivalent to traditional fiat currencies. CBDCs have the potential to streamline payments, reduce costs, and enhance financial inclusion.

3. Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML technologies have been transforming various industries, and financial services are no exception. In 2022, these technologies will continue to play a pivotal role in automating processes, improving customer service, and detecting fraudulent activities. AI-powered chatbots and virtual assistants are becoming increasingly prevalent in customer interactions, while ML algorithms analyze vast amounts of data to provide personalized financial recommendations. These technologies enhance operational efficiency, reduce errors, and enable financial institutions to offer tailored services to their customers.

4. Open Banking and APIs

Open Banking, a concept enabling third-party developers to access financial institutions’ data through APIs (Application Programming Interfaces), has gained global momentum. In 2022, implementing Open Banking frameworks and regulations will drive innovation, competition, and collaboration in the financial services industry. By securely sharing customer data, financial institutions can offer customers a broader range of services, such as account aggregation, budgeting tools, and personalized recommendations. Open Banking fosters a more interconnected financial ecosystem and gives customers greater control over their financial data.

5. Cybersecurity and Data Privacy

With the increasing digitization of financial services, the importance of robust cybersecurity measures and data privacy cannot be overstated. In 2022, the financial industry will continue to invest heavily in cybersecurity technologies to combat sophisticated cyber threats. From data encryption and multi-factor authentication to advanced fraud detection systems, financial institutions will prioritize protecting customer data and maintaining trust. Regulatory bodies will be crucial in setting standards and ensuring compliance with data privacy regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).


As we enter 2022, the financial services industry is poised for significant technological transformations. Blockchain and DLT will revolutionize processes, digital currencies will reshape payment systems, AI and ML will automate operations, Open Banking will drive collaboration, and cybersecurity will remain a top priority. Embracing these trends will be crucial for financial institutions to stay competitive and meet the evolving needs of their customers. By leveraging these technologies, the financial services industry can create a more secure, efficient, and inclusive financial ecosystem.